I hate times like this… You spend what seems like an age on the phone while listening to some pre-recorded voice saying “thank you for holding, unfortunately all of our customer care representatives are busy right now but we will answer your call as soon as we can”.
My cable modem has been screwing up, we’re getting billed twice because of it so I decided to call ntl and get it sorted out… How long did I wait?
10 minutes? 15 minutes?
Possibly 20 minutes?
Not even close… It was 30 minutes before I could even get through to the screener stage when some mook took my details and asked me to check if I had the MSBlast virus or anything like that.
Yeah, I thought so too…
So another 30 minutes later, I FINALLY get through to someone who could help me, but he was hesitant… “I can makes the changes”, he said, “but I don’t know if I should, it’s highly irregular”.
IRREGULAR??… He hasn’t even told me what’s wrong before he puts me on hold again! By now I’m ready to lose it completely when I hear a strange beeping noise…
I’d been on the phone so long the handset had used up all its power and I got cut off!!! So I now face the prospect of calling them up again or waiting till 3am when your average citizen is in bed…
I really can’t be bothered with it all, I just wanted a quiet, easy life.